Hi Ray,
In my opinion Rollei is one of the most underestimated cameras (in 6x6). If you look at the history, Rollei achieved always to put modern technique into Medium Format - in contrast to Hasselblad. Rollei gave the costumer always more bang for the buck in terms of features, usabilty/handling of the body etc.
I can talk only about Europe, especially Germany, and the service is excellent.
You have a support number which is available Mo-Fr. from 8am to 8pm. No other manufacturer offers this in Germany!
The repair service is fast, reliable and really tries to keep the costs for the costumers down. You can even talk to them directly on the phone and you will realize that they not only can repair the stuff, they enjoy photography themselves.
This is VERY rare nowadays with all other brands. In most cases you have a technicien who can repair the stuff, but does not know how to make a picture. And you will seldom get him on the phone
As with all other Medium Format brands, you will not find that many dealers in Europe/Germany who have Medium Format in stock. Hasselblad has here the edge over Rollei. But If you want to test a lens or just use it for a shooting, you can simply call Rollei and tell them to which dealer they shall send it and the next day it is there!
Again I do not know any brand in Germany who is doing this!
But I do not know the situation in the US and the marketing/distribution sytem there.
I picked my Rollei 6003 over Hasselblad 500CM because:
1. I wanted to have the lightmetering included and the weight advantage of Hasselblad over Rollei bodies is gone after you have to use the additional Prism. You have also more alternatives.
2. The film exchange is A LOT better with Rollei than with Hasselblad
3. You have with the PQS lenses shutter speed up to 1/1000! Very good if you have different light situations outside but do not want to change film all the time for only one shot.
4. Rollei has a way better solution for keeping the film flat in the body. Hasselblad has basically nothing comparable.
5. Rollei has a very convenient way of handling the camera, if you are under time pressure (snapshots) you are way faster with Rollei than with Hasselblad.
6. You get an internal winder basically for free with the Rollei. Of course it makes it slightly more heavy, but with Medium Format this argument is superficial. And come on, which 35mm SLR is sold nowadays without an internal winder? If I want to have technology from the 60ies, I would rather buy a Rolleiflex 2.8F
Nevertheless the Hasselblad 500 is always looking sexy and I like it to have it in the hands. But if you compare prices and what you get for your money, the Rollei wins easily.
Just my 2 cents
Dirk