> Pedro Solórzano (Pedrosolorzano) wrote:
> I have a scan dual III and I just could scan about 10 negatives and now it is not working!!! I am sending it to minolta?? I could not try it with b&W film but with color it makes a good job. If you only are going to be able to scan 10 pics so i think a canon or nikon a better choice ...
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Peter Blaise responds:
Sorry about your apparent failure.
But even Rolls Royce has a service department.
Can you tell us more - exactly how does it "not work"? Light? Noise? Software start? Error messages? Blank images?
Tell us MORE!
I also suggest that you:
(a) follow all the installation and troubleshooting tips in the owner's manual - you may resolve the problem that way.
(b) take the entire scanner, power supply, USB cable and CD to another computer and set it up - if it works, then the problem is in your PC, not in the scanner.
(c) call Minolta or the dealer you bought it from to get additional support or a swap.
Good luck, and tell us how it all turns out.
By the way, I had my Minolta Dimage Scan Dual II serviced just before the end of the warranty period, and the problem (poor and missing color, streaks) stayed - apparently software conflicts in my PC - but they updated my ROM and I'm happy! Once I rebuilt my PC, I could see how good the scanner really was!
Click!
Love and hugs,
Peter Blaise Monahon
Minolta Vivitar Tamron Fujifilm Ilford Kodak Adobe Hewlett Packard et cetera Photographer
peterblaise@yahoo.com
http://groups.yahoo.com/group/minoltascandual/